26/03/2012

IBM Lotus Traveler on BlackBerry Playbook

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IBM does not officially support Traveler on the new BlackBerry Playbook OS 2.0, but our testing shows that for the most part Traveler works great on it as an integrated app (ie. added as an account through the settings screen). So far, we only run into two issues that I described below. To successfully add a Traveler account to your Playbook, you have to use Advanced Setup, select Microsoft Exchange ActiveSynch (ironic, isn't it?), leave domain empty, and instead of just typing the server name you have to use this format: yourservername.yourdomain.com/servlet/traveler.  

These are the issues that we run into so far:

#1 If you accept Notes meeting invitation on your Playbook, the meeting will not be showing on your calendar in Lotus Notes. It will continue showing as unprocessed invitation.

#2 You cannot add more than one Traveler (MS Active Sync) accounts to your Playbook, if Lotus Traveler Policy Settings in Domino Directory (or Traveler Server settings in Traveler db) are configured to "require device password:

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With device password being mandatory, when you add a second Traveler (MS Active Sync) accounts to your Playbook, a message comes up at the end of the setup to "Confirm Wipe". If you cancel, your new account setup will not be saved. If you click OK, your existing Traveler account will be removed form the Playbook and replaced by this one.

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26/03/2012

'ImapDb' object has no attribute 'notify_folder_emptied' - Issue with IMAP on BlackBerry Playbook

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We are experiencing intermittent outages of IMAP on BlackBerry Playbook. Much of the time, Playbook is unable to connect to the Domino IMAP server and displays this error message: "'ImapDb' object has no attribute 'notify_folder_emptied'". Both IBM and RIM Tech Support have no idea what is causing this. It seems that removing the IMAP account from the Playbook and adding it back solves the issue, but only temporarily. The error eventually comes back. the strange thing is that at the same time the Playbook is unable connect to the IMAP server, other devices do not exhibit any connectivity issues. Did any one encounter this?

So far, I only found one post on this issue: http://forums.crackberry.com/blackberry-playbook-f222/imap-email-problem-709130/


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